Terms and Conditions

1. Shipping And Returns 1.a. Shipping Methods Shipping liability is only covered by us if you chose an Insured shipping method. 1.b. Delivery Times - From Stock UK & Europe - Within 2 business days of quoted shipping date. Rest of the World - Within 5 business days of quoted shipping date. Please note that in rare instances, customs in the destination country may hold the delivery for inspection. RT Motion Systems has no control over this, and are not responsible for any delays incurred in this manner. 1.c. Delivery Times - Pre-Orders & Orders with Lead-Times The advertised 'pre-order time' is a good-faith estimate with reasonable contingency. RT Motion Systems will not mis-represent lead-times in any way. Pre-orders can be cancelled at any time up until the items are shipped, contact pre-orders@rtmotion.com to request a refund. See 3.b. Refunds. 1.d. Returns If you are in any way dissatisfied with your order, your must notify us within 14 days of receipt of goods, and return the goods to us in a perfectly resalable condition within 28 days of notifying us of your intention to return. A refund will be issued within 7 days of receipt of the returned goods. See 3.b. Refunds. 1.e. DOA - Dead on Arrival If your item is damaged in transit, you must notify us within 3 days so that we can file a claim with the courier. 2. Terms of Sale & Warranty 2.a. Terms of Sale Prior to the shipping of any goods, either party can cancel the order for any reason. In this eventuality, a full-refund will be issued. 2.b. Conditions of Use All products sold by RT Motion Systems are intended for 'common-sense' use by knowledgeable professionals. The Digital Motor unit is powerful, but caution is advised on using it with the very stiffest of lenses. 2.c. Wireless Transmitter Legality The Wireless Transmitter and Receiver work on the World-Wide Licence-Free 2.4GHz/ ISM band, so it is legal to operate in any country. It is CE (Europe) and FCC (USA) compliant. 2.d. Warranty Please see - www.rtmotion.com/warranty for up to date Warranty Terms. 2.e. Privacy Notice All information stored is in compliance with the Data Protection Act. Currently PayPal is used for all payment processing, so no credit card information is ever handled by RT Motion Systems. 3. Payment & VAT/TAX 3.a. Payment Methods If you choose to pay via PayPal, PayPal will take payment from Credit Cards (Mastercard, Visa, American Express, etc.) even if you do not have a PayPal Account. Bank Transfer, all necessary bank transfer details are on the invoice raised when the order is placed, please be aware that bank transfers placed outside the UK may incur delays. 3.b. Refunds Orders which have not yet shipped will be refunded in full. Returned goods which meet the appropriate criteria (see 1.d.) will be refunded in full, excluding delivery charges. 3.c. Pre-Orders Payment will be taken on order. Payment is fully refundable for any reason prior to the shipping of your order. Contact pre-orders@rtmotion.com to request a refund. 3.d. VAT/TAX and Import Duty UK- We will charge VAT. If you are VAT registered, you can of course claim it back. EU- We must charge VAT -unless- you can provide a valid EU VAT number. Outside the EU- No VAT is added. Orders may be charged import duty/tax on their arrival in your country. As the buyer, you are the legal "importer" and are solely responsible for these charges. ALL PRODUCTS, SPECIFICATIONS AND DATA ARE SUBJECT TO CHANGE WITHOUT NOTICE TO IMPROVE FUNCTION, DESIGN OR OTHERWISE. I have read and agree with the terms and conditions as outlined above.